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Owned and operated by Laurencewood LLC, we're happy to answer questions about greenhouses, pergolas, patio furniture, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit typically takes 5 to 8 business days. Larger items like greenhouses or pergolas may include specific delivery details noted on the product page.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time. If you have questions about a shipment in transit, just send us an email.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not right with your order, contact us and we will walk you through the return process. Please refer to our Return Policy page for full details and conditions.
Can I exchange an item for a different model or size?
Yes, exchanges are available within our 30-Day Returns window. Let us know which item you would like to swap and we will help coordinate the exchange as smoothly as possible.
How do I choose the right greenhouse or pergola for my space?
Start by measuring your available outdoor area and considering factors like sun exposure, wind, and intended use. Our product pages include detailed dimensions and material specs. You can also email or call us and we will help you find the right fit for your yard or patio.
Are your fire pits and grills safe for use on a wooden deck?
Many of our fire pits and barbecue grills are designed with heat shields or raised bases, but deck compatibility varies by model. We recommend checking the product description for surface guidelines. If you are unsure, send us a message and we will point you to a deck-friendly option.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Expect a thoughtful reply within one business day, whether you email, call, or chat.
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Your personal information is protected with industry-standard encryption at every step.
Effortless Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
30-Day Returns
Not the right fit for your backyard or patio? Return eligible items within 30 days, backed by our return policy.
